Free Exchanges & Simple Returns

Thank you for ordering from NaotFinder.com. We hope you love your shoes!

FREE EXCHANGES

Call our customer service center toll free at 1 (866) 979-5622 to request a return authorization number and UPS label for your free exchange shipping. We want you to enjoy your experience with us. Give us a call and our expert service representatives will help you find exactly what you need.

Once we have confirmed the exchange, you will receive an email (within 1 business day) with the UPS label attached. You will need to print this out and tape it to your return packing box. Just complete the customer information section and the return and exchange items section of this form located below. Be sure to clearly print your return authorization number or order number in the space provided. If you fail to request an exchange there will be a $10.00 shipping charge-back.

Take the package to your local UPS store for shipping. To find your preferred UPS location, please visit www.ups.com. If you use our label, all UPS shipping charges will be billed to us. Your exchange will be shipped to you with no additional shipping charge.

SIMPLE RETURNS

If you choose to return the item(s) that you have purchased, please fill out the return items section below and include it with your return order. There is no need to contact our customer service department for a return unless you have a question or need assistance. You may use the label at the bottom of this form by cutting and pasting it onto your packing box. For returns, you are responsible for postage costs to ship the item(s) back to us. Shipping charges for returned item(s) are non-refundable. Please keep your tracking number. Shoes that have been worn and/or are not in the original shoebox will not be accepted.

Refunds for returned shoes: will be issued within one week of receipt of the shoes. We do not refund the shipping costs. We will send you an email when your return is complete and your account has been credited. Please note: After your credit is processed, it may take an additional week for the funds to show in your account. Typically, most banks take approximately a week to transfer funds on a credit.

IMPORTANT: All footwear must be in their original unworn condition. In order to prevent wear & tear, please try footwear on carpeting to prevent scuffing. All footwear must be received in their original packaging (usually a shoe box). However, when you ship the shoe box back to us for exchange or return please place it within  a packing box to avoid any damage. Do not stick a shipping label directly on the shoe box and mail it. Shoes shipped only in the shoe box without protective shipping packaging will be charged $5.00 for re-boxing.

Print Below Form (PDF)